Is your website protected, optimized, backed up, and expertly cared for?
The Answer is YES! IF you’re part of our Plan!
Imagine a future where your website isn’t just a tool, but a thriving, evolving asset that grows with your business.
That’s what we offer.
Your website’s journey doesn’t end at launch – that’s just the beginning. Protecting your online hub, your website, is crucial. Threats like malware, spam, hacks, and attempted takeovers aren’t just inconveniences; they’re “Business Stoppers” and they will severely impact your site’s performance and possibly your Google rankings.
Security is only half the battle. Keeping your website’s tools and software up-to-date is equally vital. Regular updates ensure your site runs smoothly, loads quickly, and provides an optimal user experience.
This is where CSI’s Website Maintenance & Security Plan comes in. We take care of your website’s protection and optimization, while you focus on growing your business.
When you partner with us, you’re not just getting a service; you’re gaining a dedicated team invested in your success.
Plan Overview
SO, WHAT’S IN THE PLAN?
Here’s a snapshot of the key components that make our website care plan invaluable for our clients.
WEBSITE HOSTING
Quality hosting is vital for your online presence, it impacts security, speed, and user experience. We offer premium hosting on CSI's servers, which house a limited number of websites. This protects your website from potential negative impacts caused by other sites' poor practices, a common issue on overcrowded servers.
FREE cPANEL
cPanel is a user-friendly control panel for managing your website’s hosting account. It provides a visual dashboard that allows you to easily customize and control various aspects of your website. While it runs on Linux servers, cPanel's interface is designed to be accessible even for those without technical expertise.
FREE SSL CERTIFICATE
We offer a FREE SSL Certificate, enhancing your website's security with HTTPS encryption. This protects user data, verifies site ownership, and prevents impersonation. It also makes your website more trustworthy to visitors and search engines.
WEBSITE UPDATES
Your website, like your phone, requires regular updates to function properly. Outdated plugins are the leading cause of website hacks, which is why we prioritize updates. They are crucial because the software that powers your website is constantly evolving. By keeping your site current, we ensure it remains dependable, safe, and secure. We do this so you don't have to worry about it.
MONITORING & UPTIME
We use advanced monitoring tools to safeguard your website's performance and security. They track your site's traffic and activity, alerting us to any potential hacks or breaches. Your site's 'uptime' is closely monitored around the clock. If your website goes offline, we're notified immediately. We spring into action and get your site up and running quickly.
ENHANCED SECURITY
We monitor your site for hacks and malware, swiftly addressing any security breaches. Our routine maintenance includes keeping your WordPress core updated, ensuring a stable and secure environment. This protects your online presence, data, and customer trust. A secure website safeguards your business, enhances credibility, and can boost search engine rankings.
WEBSITE BACKUPS
Regular website backups are crucial for your website's safety. We secure all your data, content, and settings, enabling quick restoration if issues arise. Your website is prone to technical glitches, hacks, and human errors. Our robust backup system acts as your website's insurance policy, preventing minor issues from becoming major catastrophes.
MONTHLY REPORTING
You shouldn’t have to try to determine what’s going on with your site. Nor do you have the time to figure it all out. We take care of that for you with an in-depth (but not overwhelming) monthly report which also highlights what we’re doing month to month on your site.
WEBSITE OPTIMIZATION
If you want to ensure your site loads quickly and performs efficiently, it needs to be optimized. Our specialized tools keep your website optimized and running smoothly, while also clearing away any accumulated 'web gunk' that can slow down your site. Optimization improves user experience, as visitors will engage with and return to a fast-loading site. In addition, Google uses site speed when ranking pages.
PRIORITY SUPPORT
As a client on the Plan, you'll enjoy priority support. We make sure you have direct access to our team, whenever you need assistance. Whether its updates, additions, or questions, we're just a message away. You can even contact us via our special portal inside your website’s dashboard. With CSI, you're not just getting a service; you're gaining a responsive, attentive partner in your digital success.
CONSULTATIONS
We’re in your corner every month and we know what’s happening on the “web side” of your business. This gives us the ability to offer strategy, new marketing ideas, and conversion best practices to implement on your site. We can discuss all this quarterly or annually, depending on your plan.
We’re in your Corner Month to Month!
As a client on our Plan, we offer complimentary time for ongoing website updates, additions or changes!
Attention Elite plan members:
EVERY website needs to have an up-to-date privacy policy which protects your site visitors, traffic, and activity. We do that for you with our partnership with Termaggedon; a tool that keeps your site legal with auto-updating policies that generate automatically.
Additionally, all Plan clients get our reduced hourly rate!
We are Excited for Your Future Growth
As your needs expand, there’s no reason to start over with strangers. We’ve cared for and maintained websites for our clients for 20 years, 10 years, 5 years, etc., we are still here and still going! And so are their websites.
We understand that your website is the digital face of your business. That’s why we treat it – and you – with the utmost care and attention. You’ll never be just another ticket in a queue. Instead, you’ll have direct access to our team, ensuring your concerns are addressed promptly and personally.
With us managing the technical details, you’re free to focus on what you do best – running your business. We keep your site secure, up-to-date, and optimized; safeguarding your website against the ever-changing landscape of digital threats.
By choosing our service, you’re making a strategic decision to protect and nurture your digital assets. You’re ensuring that your website remains a powerful, secure, and effective business tool, no matter how your needs evolve.
Join us, and experience the peace of mind that comes from knowing your website is in expert hands.
What IF you decide NOT to take advantage of our Plan . . .
IN ESSENCE YOU ARE RISKING IT ALL!
Here are just a few of the most common scenarios that happen
when you DON'T keep your website properly maintained:
WEBSITE HACK
If your website isn’t maintained and protected, it’s not a question of “if” but WHEN a hack will occur.
POOR PERFORMANCE
If your website isn’t optimized, it WILL perform and load slower as times goes on, which affects conversions and sales.
NO BACKUPS
If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.
SEO IMPLICATIONS
If your website isn’t maintained and optimized, your site is DEAD to Google! Here’s the thing, Google ranks sites that are digitally “alive.”
WEBSITE LEGITIMACY
If your website has any glaring issues such as a down SSL Certificate or notices of an insecure connection, it affects traffic and brand legitimacy.
CHOOSE YOUR PLAN
We want to make sure we have the perfect website care plan for your business.
Standard
$69 / month
$699 Annually
Premium (Best Value)
$99 / month
$999 Annually
Elite
$199 / month
$1,999 Annually
Safe, reliable & FAST hosting
Backups
Monthly
Weekly
Daily
Updates and Bug fixes
Monthly
Weekly
Daily
24/7 Security Monitoring
24/7 Uptime Monitoring
Performance Optimization
Analytics and Reporting Tools
Monthly Performance Reports
Dedicated Support
Standard
Premium
Elite
Allotted Time for Updates
1 hr: Quarterly
2 hrs: Quarterly
1 hr: Monthly
1:1 Website Review
1X /year
2X /year
Quarterly
Auto-updating privacy policy
Standard
$699
**You SAVE $130**
Premium
$999
**You SAVE $189**
Elite
$1,999
**You SAVE $391**
Safe, reliable & FAST hosting
Backups
Monthly
Weekly
Daily
Updates and Bug fixes
Monthly
Weekly
Daily
24/7 Security Monitoring
24/7 Uptime Monitoring
Performance Optimization
Analytics and Reporting Tools
Monthly Performance Reports
Dedicated Support
Standard
Premium
Elite
Allotted Time for Updates
1 hr: Quarterly
2 hrs: Quarterly
1 hr: Monthly
1:1 Website Review
1X /year
2X /year
Quarterly
Auto-updating privacy policy
Standard
$69 / month
$699 Annually
**You SAVE $130**
- Safe, reliable & FAST hosting
- Monthly Backups
- Monthly Updates and Bug fixes
- 24/7 Security Monitoring
- 24/7 Uptime Monitoring
- Performance Optimization
- Analytics and Reporting Tools
- Monthly Performance Reports
- Standard Dedicated Support
- Allotted Time for Updates: 1 hr: Quarterly
- 1:1 Website Review: 1X per Year
-
Auto-updating privacy policy
Premium (Best Value)
$99 / month
$999 Annually
**You SAVE $189**
- Safe, reliable & FAST hosting
- Weekly Backups
- Weekly Updates and Bug fixes
- 24/7 Security Monitoring
- 24/7 Uptime Monitoring
- Performance Optimization
- Analytics and Reporting Tools
- Monthly Performance Reports
- Premium Dedicated Support
- Allotted Time for Updates: 2 hrs: Quarterly
- 1:1 Website Review: 2X per Year
-
Auto-updating privacy policy
Elite
$199 / month
$1,999 Annually
**You SAVE $391**
- Safe, reliable & FAST hosting
- Daily Backups
- Daily Updates and Bug fixes
- 24/7 Security Monitoring
- 24/7 Uptime Monitoring
- Performance Optimization
- Analytics and Reporting Tools
- Monthly Performance Reports
- Elite Dedicated Support
- Allotted Time for Updates: 1 hrs: Monthly
- 1:1 Website Review: Quarterly
- Auto-updating privacy policy
BONUS (for all plans)
This service has truly transformed the way I manage my online presence, allowing me to focus on growing my business without worrying about technical issues. I highly recommend it to anyone looking for a comprehensive and hassle-free website maintenance solution.
As a seasoned cyber security expert, Alvin, along with the CSI team, bring 30 years of experience safeguarding digital assets for our clients. As your web partner, our mission is to provide you with unparalleled cyber security and peace of mind.
When you partner with us to keep your website safe and running efficiently, you get a team who is invested in your success. We possess insider knowledge of emerging risks. We fortify your defenses against cyber threats.
FAQ's
Some answers to the most frequently asked questions about our Website Maintenance & Security Plan.
Are there cancellation fees?
Nope! Our Web Maintenance & Security Plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from the plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂
Are there any setup fees?
If we’re building your website, there is no set up fee as long as it’s within a 90-day period of your website going LIVE!
If, after 90 days, you’d like to join our Website Maintenance & Security Plan at any level, there is a $99 set up fee, because we need to update all tools, clean up the database if it hasn’t been cleaned, install our tools, and backup the site among other tasks.
If we’re onboarding a website we did not design, there is a $250 setup fee as we need to do a lot of work up front to update the site, learn the tools, and get it ready to be properly maintained.
Do you offer just maintenance?
We will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact us to request a consultation and pricing for this.
What if I pass on the plan?
Our Website Maintenance & Security Plan is not mandatory for clients, but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.
That being said, if you choose to forego our Website Maintenance & Security Plan, you’re welcome to.
You will, in that case, assume complete responsibility for the website updates, security, backups, and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked, or performs slowly because of the lack of proper optimization.
Can I join the plan if I originally pass?
Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for.
See the setup fees question above for additional information about onboarding a site after 90 days.
What if I require more time than the monthly support time allows?
We’ll always try to get your updates done within 1 hour to save you from extra costs, however, if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special, maintenance & security client!
What if I pass on the plan and my site gets hacked?
In this case, you’re welcome to handle it in house by reaching out to our preferred malware and blacklist removal specialists, Sucuri or if you’d like to join our plan and have us take care of getting the hack cleaned, there is a $499 site cleaning/set up fee.
Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.
Important note: We do not fixed website hacks unless the site will subsequently be added to our plan.
What if the site gets hacked or breached while on the plan?
In the extremely unlikely event that your website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.
Do you take on sites that you didn't build?
We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable with (or can learn quickly). Additionally, the site’s hosting must be one that meets our requirements.
Do you offer price breaks for multiple sites?
Absolutely! If you choose to have us take care of additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as we host and maintain the sites.
Does my monthly update time roll over?
Negative on this one. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.
What's included in the monthly allotted time?
Your allotted time for updates covers any updates, additions, or add-ons to your website.
Here are some examples, depending on the plan you choose; changing hours, company information, staff or team members, adding new photos, updating services pages, etc.
While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer, which for you, is discounted!
Note: The allotted time for updates is for work or updates on the existing website and cannot be used for other projects or a step-by-step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!
What does Dedicated Support mean?
Dedicated Support means you are our priority when it comes to making sure that your website is up and running efficiently and hacker-free.
We promise to take care of your website just like it’s our own. You can be sure that when you contact us, we are there for you.
No matter which plan you choose, YOU and your website are our priority!
Standard Support: we will address any concerns or fixes that your website needs within 24 hours
Premium Support: we will address any concerns or fixes that your website needs within 12 hours
Elite Support: we will address any concerns or fixes that your website needs within 4 hours
NO-RISK GUARANTEE
Our plan comes with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site from the Plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.
Questions?
Contact us for any questions you have or to inquire about setting up a custom plan for an advanced site or multiple websites.